Secrets Shhh logo
Secrets Shhh logo

All articles

Shipping

Customs and duties

If you purchase from outside of Australia, the goods that you havepurchased may be subject to taxes, duties and charges of the country that youare purchasing from. You are responsible for and shall bear any charges for customsclearance. Customs polic

GST for international orders

We do not charge GST for international orders.

How can I track my order

Australia Post will send you an email withyour tracking number as soon as your order is dispatched. Visit this link https://www.secrets-shhh.com/apps/trackorder to find out thestatus of your delivery. If your item has not arrived in a reasonable time

How long will international (outside Australia) shipping take?

All international orders will be processed and shipped via Australia Post international Standard or Express Post. All prices include GST and are in Australian dollars. Pleasenote, if your order is placed on a weekend or public holiday it will be proc

How long will shipping take?

All orders will be processed and shipped via Australia Post Express or in special circumstances via courier, within 5-8 working days. This is dependent on stock availability. Please note shipping estimates relates to the time your item is with Austra

Is a signature required for international orders (outside of Australia)

All international orders require a signature. If you are not at home at the time of attempted delivery, a notice card will be left at your address providing details of alternate pick-up or redelivery arrangements.In some rare instances, couriers at t

Is a signature required for my order?

All orders require a signature. If you are not at home at the time of attempted delivery, a notice will be left at your address providing details of alternate delivery or pick-up arrangements. Please note that Secrets will not be held responsible for

What could delay my order?

Whilst we endeavour to hold in stock all pieces featured on our website, this is not always possible. Should the item you require be unavailable, we will make every effort to source it from another store. If this is not possible we will contact you w

What if I received a damaged item

If you received a damaged item, please contact us [email protected] and we will help you resolve the issue as quickly as possible.