We're here to help. Read through some of the most common questions our customers have asked us! If you don't find what you're get in touch with our team here.

Go to store 

Secrets Shhh

We do not charge GST for international orders.

We do not charge GST for international orders.

GST for international orders

Shipping

What is a diamond simulant?

Our Stones

Our lifetime gemstone guarantees

30 Day Change of Mind

Warranties Offered by Secrets Shhh

Returns or Warranty Services

Warranty

How long will my order take?

What is a Custom Order and how long does a Custom Order take

What is my order status?

Orders

Customs and duties

How can I track my order

How long will international (outside Australia) shipping take?

How long will shipping take?

Is a signature required for international orders (outside of Australia)

Is a signature required for my order?

What could delay my order?

What if I received a damaged item

Repairs

Jewellery Care Plan

Do you resize rings?

How can I find my ring size?

Sizing

Payment Methods

ZipMoney

Popular Payment Methods

Humm

AfterPay

How can I return a purchase made online at secrets-shhh.com

How can I return a purchase made in-store

How do I return an online purchase to a Secrets store?

Returns

Where is the nearest Secrets Shhh store?

Stores

GST for international ordersUpdated a year ago