We're here to help. Read through some of the most common questions our customers have asked us! If you don't find what you're get in touch with our team here.

Go to store 

Secrets Shhh

Secrets Shhh Online Help Centre

Our man-made white stones are what the jewellery industry calls diamond simulants. A simulation is a copy, and we copy only the best. Using the latest technology in diamond simulants, our superior quality stones are made in laboratories from the natural mineral base zirconium oxide, and are 5A+ grade Cubic Zirconia, the highest grade available.

Our stones possess all the optical qualities of the finest quality diamonds unearthed. In fact, they are visibly whiter and brighter than most diamonds you’ll find mounted in your typical ‘middle market’ engagement ring. Even the naked eye cannot tell the difference between a Secrets diamond simulant and a mined diamond. 

Our stones are cut to the same exact proportions and standards demanded by the diamond industry to ensure for maximum fire, brilliance and scintillation. Our customers frequently remark that our diamond simulants have more sparkle than the average mined diamond. This is because of the superior clarity of our stones, plus the fact they’re cut just like a diamond, which means they will sparkle – a lot!

See more about our stones here.

What are your Signature Simulant Diamonds?

Thank you for checking on the status of your order. We wanted to let you know that your order is currently being prepared and has not yet been shipped.

Please keep in mind our typical shipping timelines:
Standard Orders: 3-5 business days from the date of purchase.
Sale Period Orders: Shipping times might extend due to the high volume of orders. It can take up to 7-10 business days from the date of purchase.
We understand how eager you are to receive your items, and we're working diligently to ensure they reach you as soon as possible. If there are any unforeseen delays or issues, we will notify you immediately.

We appreciate your patience and understanding. Should you have any further questions or concerns, please don't hesitate to reach out via this platform and a Customer Success agent will be in touch as soon as possible.

Jewellery Care Plan

Jewellery Maintenance and Repairs

Returns, Exchanges and Refunds

Our Premium Certified Laboratory Created Diamonds

Get more information

Our Stones

Warranty

Orders

Shipping

Repairs

Jewellery Care Plan

Sizing

Payment Methods

Returns

Stores

Get support