We're here to help. Read through some of the most common questions our customers have asked us! If you don't find what you're get in touch with our team here.

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Secrets Shhh

<span id="isPasted" style="color: rgb(85, 85, 85); font-family: Nunito, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you&#xA0;received a damaged item, please contact us&#xA0;on<a href="mailto:onlineassist@secrets-shhh.com" style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Nunito, Helvetica, Arial, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 0, 0); text-decoration: none; word-break: break-word; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8);" target="_blank">onlineassist@secrets-shhh.com</a><span style="color: rgb(85, 85, 85); font-family: Nunito, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and we will help you resolve the&#xA0;<span style="color: rgb(85, 85, 85); font-family: Nunito, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">issue as quickly as possible.

If you received a damaged item, please contact us ononlineassist@secrets-shhh.com and we will help you resolve the issue as quickly as possible.

What if I received a damaged item

Shipping

What is a diamond simulant?

Our Stones

Our lifetime gemstone guarantees

30 Day Change of Mind

Warranties Offered by Secrets Shhh

Returns or Warranty Services

Warranty

How long will my order take?

What is a Custom Order and how long does a Custom Order take

What is my order status?

Orders

Customs and duties

GST for international orders

How can I track my order

How long will international (outside Australia) shipping take?

How long will shipping take?

Is a signature required for international orders (outside of Australia)

Is a signature required for my order?

What could delay my order?

Repairs

Jewellery Care Plan

Do you resize rings?

How can I find my ring size?

Sizing

Payment Methods

ZipMoney

Popular Payment Methods

Humm

AfterPay

How can I return a purchase made online at secrets-shhh.com

How can I return a purchase made in-store

How do I return an online purchase to a Secrets store?

Returns

Where is the nearest Secrets Shhh store?

Stores

Do you offer custom jewelry services?

What if I received a damaged itemUpdated 2 years ago