We're here to help. Read through some of the most common questions our customers have asked us! If you don't find what you're get in touch with our team here.

Go to store 

Secrets Shhh

Best practice and care advice for Secrets Shhh Jewellery

Care and Best Practice

Care

What is a Signature Simulant?

What are Premium Certified Laboratory Created Diamonds

Our Stones

Our lifetime gemstone guarantees

30 Day Change of Mind

Warranties Offered by Secrets Shhh

Returns or Warranty Services

Warranty

How long will my order take?

What is a Custom Order and how long does a Custom Order take

What is my order status?

Orders

Customs and duties

GST for international orders

How can I track my order

How long will international (outside Australia) shipping take?

How long will shipping take?

Is a signature required for international orders (outside of Australia)

Is a signature required for my order?

What could delay my order?

What if I received a damaged item

Shipping

Repairs

Jewellery Care Plan

Do you resize rings?

How can I find my ring size?

Sizing

Payment Methods

ZipMoney

Popular Payment Methods

Humm

AfterPay

How can I return a purchase made online at secrets-shhh.com

How can I return a purchase made in-store

How do I return an online purchase to a Secrets store?

Returns

Where is the nearest Secrets Shhh store?

Where Can I Find Secrets Shhh In Maroochydore (Sunshine Coast)?

Where Can I Find Secrets Shhh in Robina?

Where Can I Find Secrets Shhh in Pacific Fair - Gold Coast

Where Can I Find Secrets Shhh in North Lakes?

Where Can I Find Secrets Shhh in Mt Gravatt (Garden City)

Where Can I Find Secrets Shhh in Mackay?

Where Can I Find Secrets Shhh in Helensvale

Where Can I Find Secrets Shhh in Harbour Town?

Where Can I Find Secrets Shhh in Chermside?

Where Can I Find Secrets Shhh in Carindale?

Where Can I Find Secrets Shhh in Sydney (Strand Arcade)?

Where Can I Find Secrets Shhh in Sydney CBD?

Where Can I Find Secrets Shhh in Penrith?

Where Can I Find Secrets Shhh in Macquarie Centre?

Where Can I Find Secrets Shhh in Castle Towers?

Where Can I Find Secrets Shhh in Blacktown NSW?

Where Can I Find Secrets Shhh in Knox City?

Where Can I Find Secrets Shhh in Highpoint - Melbourne?

Where Can I Find Secrets Shhh in Chadstone?

Where Can I Find Secrets Shhh in London Court Perth?

Where Can I Find Secrets Shhh in Merrylands?

Where Can I Find Secrets Shhh in Green Hills?

Where Can I Find Secrets Shhh in Adelaide?

Where Can I Find Secrets Shhh in Charlestown?

Stores

Do you offer custom jewelry services?