30 Day Change of MindUpdated 2 months ago

30-DAY CHANGE OF MIND GUARANTEE CONDITIONS

1.  To be eligible for a refund or exchange under our 30-Day Change of Mind Guarantee, the product must be:
   1.  In a pristine, as new, unworn condition, with no visible signs of wear, including scratches, damage, chips or Items purchased and worn for special occasions are not eligible under the Change of Mind Guarantee.
   2.  Returned complete with the original receipt, and as new The item cannot be considered for refund under this Guarantee without these items present.
   3.  The determination of an item matching the definition of as new condition above is at the sole discretion of Secrets Shhh. 

2.  If a ring has been modified or custom-made, or sized by our jeweller to specifically fit your finger (or that of the person for whom it was purchased), or supplied by custom order outside our standard set sizes of L, N1/2 or Q, it will not be eligible for a refund, or exchange under our 30-Day Change of Mind Guarantee. Clearance items and earrings are also not eligible for the 30-Day Change of Mind Guarantee. Custom orders for our range of Premium Certified Lab-Grown Diamonds are not covered by this 30-Day Change of Mind Guarantee.

3.  Any purchases through our Lifetime Circularity Guarantee are not eligible for a refund or exchange under our 30-Day Change of Mind Guarantee.

OUR LIFETIME CIRCULARITY GUARANTEE CONDITIONS

WE OFFER TWO OPTIONS FOR OUR SIGNATURE SIMULANTS.

1.  To return a piece for a full credit on the original purchase price, simply spend 3 times the original purchase price (excluding applicable taxes) on your new item.
2.  To upcycle an old piece to a new piece, bring the old piece back and you will receive a 30% discount (excluding applicable taxes) on your new item.

You may also be able to upcycle your ring or jewellery from our Signature Simulant Diamond version to an equivalent diamond weight piece in our Premium Certified Lab-Grown Diamonds. If so, you will receive a 20% discount (excluding applicable taxes) up to $1000 on any new item.

CONDITIONS.

1.  We require original receipts or proof of purchase along with your original pieces of jewellery to complete the Circularity
2.  Goods supplied under our Circularity Guarantee that are custom or bespoke pieces under the general Certificate of Warranty terms and conditions, will not be covered under our Lifetime Gemstone Brilliance Guarantee or our Lifetime Gemstone Loss Guarantee, or 30-Day Change of Mind Guarantee.

3.  The 12-Month Workmanship Guarantee will apply to goods supplied under the Circularity Guarantee, along with your rights under any applicable Consumer Law.
4.  This Circularity Guarantee only applies to trade ups on Secrets Shhh jewellery, and the jewellery being upcycled will be surrendered to the store at the time of the transaction, along with receipts or proof of purchase. Title to the jewellery being traded will pass to Secrets Shhh on surrender.

5.  The items purchased under this Circularity Guarantee must be purchased at the full retail value. Items on promotion or sale do not qualify for the Circularity Guarantee at the discounted price.

6.  The above Guarantees are given by: Secrets Shhh Pty Ltd Postal Address: PO BOX 2006, New Farm QLD 4005 Australia Via Website:

https://www.secrets-shhh.com.au/pages/contact-us

Email: [email protected]

Telephone: +61 7 3569 6500